City of Kingman Launches New Customer Payment Portal

Published by The Bee News

September 27, 2022

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KINGMAN, Ariz. – The City of Kingman is excited to launch a new payment portal for Utility Billing and other payment customers. The new payment portal accepts the current payment methods, as well as a more diverse array like pay-by-phone, Google and Apple Pay, Venmo, and PayPal. It also allows customers to make one-time payments and set up text or email reminders for their bill, including a pay-by-text option.

Existing accounts did not roll over to the new system, so customers who use a recurring credit/debit card payment method will need to re-register in the new portal. It is important for Utility Billing customers to know:

  • If you are currently enrolled in recurring auto credit/debit card payments, you will need to re-enroll in this payment method, via the new online portal.
  • If you are currently enrolled in bank draft payments from a checking or savings account, no action is needed. Your payments will continue to be drafted on the bill due date.
  • If you are a paperless (e-bill) customer, you will continue to receive your bill by this method, however, you will not be able to view prior bills in the portal. Please refer to past emails to view the PDF attachment of your bill.
  • The pay-by-phone system has been updated to allow customers to enter their customer and account numbers all together, instead of entering a dash between them.

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