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Delinquent Notices and Non-payment Disconnects Begin Immediately

Written by The Bee News

June 3, 2021

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City Utility Billing to Resume Normal Processes

Delinquent Notices and Non-payment Disconnects Begin Immediately-

KINGMAN, Ariz. – As of June 2, 2021, the City of Kingman Utility Billing Department has resumed sending delinquent notices on past due bills, and will resume non-pay disconnects June 14, 2021. Approximately 2700 notices were sent yesterday. Delinquent and non-payment disconnect fees are still being waived until July 1, 2021.

Multiple assistance agencies are available to assist customers who are unable to pay their utility bills:

River Cities United Way https://www.rcuw.org/covid-19-personal-relief-fund-application/ (928) 855-6333
New Life 419 Harrison St. (928) 753-1909
St. Vincent De Paul 218 E. Beale St. (928) 753-6449 or
(928) 753-4399
WACOG
(assistance available
between May 1
st and
Oct. 31
st)
208 N. 4th St. (928) 753-6247 or
(855) 433-4989
Mohave County Community Services https://des.az.gov/ERAP (928) 753-0723

The City of Kingman Utility Billing Department had suspended delinquent notices and fees over a year ago, at the beginning of the COVID-19 pandemic. The city began disconnecting water service for non-payment on a routine basis beginning in mid-January 2021, for those customers who were not on a payment plan, were delinquent more than 50 days, and had a past due balance of more than $400. In January 2021, the city had 1,520 delinquent accounts with a total amount past due of $162,013; those statistics don’t include customers who were on payment plans with the city, or those who were receiving assistance from any of the above agencies. The city had paused service disconnections during the city’s cyberattack, which is still under investigation. The last time the city ran disconnections was back in February, with these following statistics:

Date of Disconnect # of Accounts Disconnected Average Days Past Due Average Past Due Amount Owed
2/1/2021 23 95 $242.98
2/2/2021 33 310 $281.24
2/23/21 29 145 $201.32
2/24/21 23 221 $141.45

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