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Kingman Dispatch Center Releases 2021 Annual Statistical Review of Complaints and Investigations

Written by The Bee News

October 12, 2021

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Kingman Dispatch Center Releases 2021 Annual

Statistical Review of Complaints and Investigations

KINGMAN, Ariz. – The City of Kingman Communications (Dispatch) Center compiles annual statistical summaries of complaints and internal affairs investigations. These statistics are made available to the public and agency employees in the form of the attached 2021 Annual Statistical Summary. This is part of maintaining the national accreditation from the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEAÒ).

To put the statistics from the report in context, Kingman’s Communication Center processes over 135,000 phone calls resulting in nearly 60,000 calls for service. The 31 complaints in the attached summary represents .02% of phone calls and .05% of calls for service.

Kingman Fire Chief Jake Rhoades said, “Less than 1% of all interactions results in a complaint. This certainly indicates the highest levels of professionalism, customer service, and operational excellence displayed by our team, and we’re currently looking for more talent to join that team.”

The Kingman 911 Communications Center provides communications services through an Intergovernmental Agreement (IGA) with the following agencies:

Complaints are received by Communications Center Supervisors from citizens via SPIDR Tech surveys and from stakeholders via [email protected] and stakeholder meetings. Each complaint is investigated by the receiving Supervisor and all information entered into Guardian Tracking to facilitate a conversation with the involved employee in support of our continuous improvement process. Feedback is also provided to the person or agency lodging the complaint upon request.

If anyone is looking for a career in public service as a life line to our community first responders, look no further than the Kingman Telecommunications Center. Please direct any questions to Kingman Communications Center Manager Deann MacLeod at [email protected].

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