Kingman Dispatch Taking New Precautions with Callers

Written by The Bee

March 16, 2020

KINGMAN, Ariz. – Effective immediately, Kingman Dispatch will be utilizing a specific questionnaire to screen all callers who desire or require an in-person response by a Police Officer, Firefighter, or Ambulance personnel.

Callers will be advised that for the protection of first responders, we have a few questions to ask prior to their arrival.

All callers will be asked if anyone in the home has any of the following symptoms:

  • Measured body temperature greater than or equal to 100.4 degrees
  • Fever
  • Chills
  • Difficulty breathing or shortness of breath
  • Persistent cough
  • Any other new respiratory problems (i.e., persistent sneezing, wheezing, congestion, etc.)

Callers will also be asked Travel History/Patient Contact History questions below:

  • Has anyone in the household

o   Traveled in the last 14 days (if so, where?)

o   Had contact with a person who has traveled from a known infected area in the last 14 days (if so, what place)?

o   Had contact with someone with flu-like illness (if so, when)?

  • (If above is Yes) is he/she a healthcare worker?

If there are any “Yes” answers to questions above, the dispatch will give the instruction “from now on, don’t allow anyone to come in close contact with him/her unless wearing appropriate personal protective equipment”.

Additionally, to minimize potential exposure to our first responders, callers experiencing non-emergent situations will be asked if they are willing to speak with someone over the phone. Any caller requesting contact by phone does not require screening.

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