KRMC Cancer Center Receives National Recognition for Patient Experience

Published by The Bee News

November 26, 2019

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Kingman, Arizona, November 25, 2019 –Kingman Regional Medical Center (KRMC) is pleased to announce that its Cancer Center has been named a 2019 Guardian of Excellence Award winner byPress Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above in patient experience.


The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of more than 41,000 Press Ganey clients for each reporting period during the past year.


Interim Director of the KRMC Cancer Center, Brian Brady was presented the award on November 18th at Press Ganey’s 2019 National Client & Executive Leadership Conference in Orlando, Florida. 


According to Brady, the award is significant because it is based on actual patient feedback. For four consecutive quarters, KRMC Cancer Center patients rated their experience higher than 95% of patients at thousands of healthcare institutions nationwide.


“This is tremendously hard to accomplish,” states Brady.  “If we had fallen even one point below the top 5% in any one of those quarters, we would have been ineligible for the award.”


“Congratulations to the KRMC Cancer Center for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, Executive Chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”


According to Brian Turney, KRMC CEO, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care.


I credit the professionalism, dedication, and compassion of our cancer-care team,” said Turney. “Every single team member― from office staff to technicians, nurses, and doctors― is extremely caring and consistently goes above and beyond to assure our patients’ wellbeing during cancer treatment. All are highly deserving of this honor.”


Photo caption:  Patrick T. Ryan, Executive Chairman of Press Ganey presents the 2019 Guardian of Excellence Award to Interim Director of the KRMC Cancer Center, Brian Brady at Press Ganey’s 2019 National Client & Executive Leadership Conference in Orlando, Florida on November 18, 2019.


About Kingman Regional Medical Center

(KRMC) is a 235-bed multi-campus health care system in Kingman, Arizona that employs over 1,900 employees, 150 volunteers, and 270 physicians/allied health professionals. KRMC is the largest provider of health and wellness services in northwestern Arizona. It is home to an advanced imaging center, cancer center, cardiovascular center, rehabilitation and balance center, wound care center, sleep disorders center, acute rehabilitation specialty hospital, primary and specialty care clinics, hospice home, and beautiful wellness center. KRMC is also a teaching hospital offering residencies in emergency medicine and family medicine and a member of the Mayo Clinic Care Network. The hospital received the Arizona Innovation Award for its efforts to proactively enhance healthcare in a rural community. The hospital’s vision is to provide the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.


About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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