Update on County Call Center
& COVID-19 Vaccinations
MOHAVE COUNTY, AZ (January 31, 2021) — The county is operating a call center that is currently handling calls nine hours a day with six FEMA workers on board. They are answering as many calls as possible and have been inundated in just a few days. If a call is not picked up by one of the workers, it goes to a recorded message and the caller can then leave a message. Those messages are listened to and answered as quickly as possible.
The County is currently handling the 75 Years and Older group, the 1B sub-category most at risk. There are limited doses available each week. The current goal is to vaccinate as many as possible in the 75 Years and Older sub-group, before moving over to the next sub group in the 1B category.
County Health Director Denise Burley says “Mohave County Department of Public Health continues to work closely with community vaccine providers and Arizona Department of Health Services to ensure the vaccine that has been allocated to Mohave County is in the community for the current Phase 1B sub-prioritized groups, protected occupations and 75 Years and Older.” She adds “We have emphasized to our vaccine provider partners the importance of administering 80% or more of the doses received each week to ensure the continued allocation of the vaccine. Future allocations decisions to providers will be based on this 80% goal.”
The County is increasing the delivery efficiency of the vaccine, based on its availability as each week transpires. We also want to work closely with all of our providers to make certain our goal is reached for everyone’s benefit. The County will continue vaccinations for the current 1B sub-categories for another week before moving to Education and Child Care and the 65 Years and Older sub-categories.
The special Call Center phone number is 928-753-8665.
Meanwhile, please do not attempt to make an appointment with providers until we reach your age group or occupation.